Employee retention: How to reduce turnover with efficient team management

9 min read
Stable work team with low turnover thanks to efficient organizational policies
Effective team management can reduce staff turnover by up to 25%.

Introduction

High employee turnover is costly: recruiting and training new staff consumes resources and often impacts service quality. Planning and control software has proven to be a valuable tool for improving staff retention. By enhancing satisfaction, fairness, and working conditions, these tools address some of the main reasons employees leave their jobs.

According to various studies, the cost of replacing an employee can range from 50% to 200% of their annual salary, depending on the level of qualification required and the time needed to reach full productivity. This significant investment makes retention a strategic priority for any organization.

Measurable reduction in turnover

Companies that adopt planning optimization have reported significant reductions in employee turnover rates, with documented cases demonstrating the tangible benefits of implementing these solutions.

Starbucks Case

25%
Reduced staff turnover in stores that implemented an automated planning system to achieve greater predictability in work organization.

Zara Case

20%
Reduced employee turnover after implementing a digital shift management system, attributing the improvement to greater transparency and fairness in work distribution.

These are significant cuts that translate into important savings for organizations, both in terms of lower recruitment and training costs and in retaining knowledge and experience within the company. Planning technology allows for the establishment of several key factors that promote staff retention.

  • Comunicación clara y anticipada de los calendarios laborales
  • Mayor previsibilidad para que los empleados planifiquen su vida personal
  • Distribución equitativa de responsabilidades y turnos
  • Consideración de preferencias personales en la medida de lo posible

Retention through commitment and well-being

Many of the benefits of planning and control tools (greater satisfaction, less stress, better work-life balance) directly contribute to higher retention. Engaged and happy employees are much less likely to leave the company, even when they receive competitive offers from other organizations.

Staff using a management platform that enhances engagement
Planning technology boosts engagement and reduces churn intent

Data from studies conducted by Gallup dramatically and convincingly illustrate this relationship. Companies with highly engaged employees have 59% less turnover than those with less engaged staff in low-turnover industries. Even in sectors traditionally characterized by high turnover, the difference remains significant with approximately 24% fewer departures among companies with high engagement.

A Harvard Business Review report indicated that engaged employees are 87% less likely to leave their organization compared to disengaged ones, emphasizing the importance of engagement as a determining factor in retention decisions. Scheduling software contributes by creating some of the essential conditions for engagement: trust, fairness, recognition of personal needs, and a sense of control over one's work.

Although retention involves multiple factors such as professional growth opportunities, recognition, competitive salary, and organizational culture, the planning and organization of work constitutes a fundamental aspect of the daily work experience that these tools significantly improve, creating an environment that favors long-term retention.

Specific benefits by sectors

Different sectors have experienced the positive impact of these solutions in unique ways tailored to their specific needs. The results vary depending on the operational characteristics of each industry, but the pattern of improvement in retention is consistent.

Health

In the healthcare sector, burnout and irregular work organization often drive nurses and doctors to quit. Hospitals that introduce participatory scheduling software not only improve satisfaction but also experience less turnover and greater continuity of care.

Hospitality

A European hotel chain found that after implementing a digital work organization system, staff turnover in the first year decreased from 50% to 38%, with exit interviews frequently citing a better work-life balance as a decisive reason to stay.

In retail, the Gap stores experiment not only increased productivity but also improved the retention of experienced staff. Stores with stable scheduling retained more of their senior sales associates—professionals who possessed valuable knowledge about products and customers—compared to establishments that operated with more chaotic and unpredictable organizations.

These cases consistently demonstrate that when people can effectively manage their personal lives in coordination with their work responsibilities, they tend to stay in their positions for significantly longer periods, reducing costly employee turnover.

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Better integration and onboarding

Another indirect way these tools help with retention is by improving the onboarding experience for new employees, a critical period where high turnover rates are recorded. A digital planning system can transform this crucial process, laying the foundation for a lasting employment relationship.

Modern systems enable staggered training shifts, ensure overlap with mentors or experienced employees who can offer guidance, provide consistent schedules for newcomers to gradually adapt, and ensure they receive proper credit for the time spent on training, avoiding the sense of low initial productivity that can lead to frustration.

A positive initial experience makes new employees more likely to stay beyond the first few months, which are usually the most volatile in terms of turnover. While specific figures vary by industry, human resources experts in Europe increasingly recommend providing new employees with access to digital planning systems and clear documentation as part of a modern onboarding process, practices that have been consistently linked to higher retention rates six months after hiring.

Strategic Implementation

To maximize the retention benefits of a management system, it is essential to approach its implementation as a strategic project and not merely a technical one. The way the system is introduced and integrated can greatly determine its impact on staff satisfaction and retention.

Clear communication

Explain to your team how the system will improve their work experience and personal balance, emphasizing the benefits for them and not just for the organization.

Active participation

Involve employees in the initial setup of the system and its operating rules to foster a sense of ownership and commitment to its use.

Adequate training

Invest enough time training all staff on how to use the system, ensuring they can leverage all its features to improve their work experience.

Continuous improvement

Regularly review the results and request feedback to optimize the system over time, adapting it to the changing needs of the organization and employees.
According to a Spanish case study, companies that actively involve their employees in the implementation of planning systems experience 40% more adoption and satisfaction with the tool, which directly translates into better retention rates and a faster return on investment for the organization.

Conclusion

Planning and control software helps retain talent by creating a more employee-focused work environment, where individual needs are balanced with organizational requirements. Data from Spain, Europe, and global studies consistently show double-digit percentage improvements in retention or equivalent reductions in turnover after these tools are implemented.

By reducing common pain points that often push employees to leave, such as erratic work organization, burnout from excessive workloads, perceived inequity in the distribution of responsibilities, and lack of personal time, these systems foster long-term loyalty and commitment. For the business, this means a more stable and experienced team, along with lower costs related to constant hiring of new staff.

Over time, better retention also drives productivity and team morale, creating a virtuous cycle where employees truly feel that the company is investing in their well-being, which strengthens their commitment and significantly reduces their intent to seek opportunities in other organizations.

Sources and references

University of Chicago (2023). Stable scheduling increases sales and employee productivity, study finds.
University of Chicago News
Plain Ninja (2023). Impacto de la automatización de turnos en la retención de empleados.
Blog Plain Ninja
Psico-Smart (2023). Employee Engagement Strategies and Their Correlation with Organizational Performance.
Psico-Smart Blog
LinkedIn (2022). Starting the New Year with a Focus on Employee Engagement.
LinkedIn Pulse
Bizimply (2023). How Scheduling Software Improves Employee Retention.
Bizimply Blog

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